IT Service Management Lead
Confidential client
IT Service Management Lead
You take on leadership and development of teams in IT Services, Infrastructure, and Applications. Your focus is on delivering reliable service to several hundred users, managing processes, platforms, and cross-departmental initiatives. As a liaison between IT, departments, management, and external partners, you coordinate requirements, priorities, and escalations.
Your responsibilities
- Lead teams in IT Services, Infrastructure, and Applications both functionally and disciplinarily.
- Ensure reliable IT service delivery for several hundred users.
- Further develop ITIL-oriented service processes.
- Expand service levels and KPIs.
- Manage incident, problem, and change management.
- Develop IT services and platforms with a focus on Microsoft 365 and Atlassian.
- Participate in cross-departmental IT projects and transformation initiatives.
- Support ERP modernization.
- Contribute to ISO 27001 certification.
- Coordinate requirements, priorities, and escalations between IT, departments, management, and external service providers.
Your profile
- Several years of experience in a service-oriented IT organization.
- Experience as a Service Delivery Manager, IT Service Manager, IT Project Manager, or Team Leader in IT Support or IT Operations.
- Experience in team leadership
- Experience in the professional management of teams.
- Good understanding of IT service processes.
- Knowledge of ITIL is advantageous.
- Experience in incident management.
- Experience in problem management.
- Experience in change management.
- Strong communication skills in dealing with various stakeholders and service providers.
Benefits
- Central leadership role.
- Great scope for creativity and decision-making.
- Wide range of responsibilities at the intersection of IT operations, service management, projects, and transformation.
- Modern IT landscape.
- Ongoing change and digitalization projects.
- International industrial environment.
- Long-term oriented work environment.
- Contemporary home office policy.
- Attractive benefits such as a canteen and paid parking.
- Health care and job bike opportunities.
About the company
The recruiting company is seeking to strengthen its team at the Vienna location.
The client is treated confidentially in this process. You will learn the name during the application process.
Your contact person
Markus Bauer
Recruiting Consultant IT & Technology
If your profile matches, your contact person will personally reach out to you.
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