General Terms and Conditions

These GTC apply to all offers, orders and contracts between voccess and the client relating to recruitment services, Executive Search and related recruiting services. Deviating or supplementary terms of the client only take effect if voccess expressly agrees to them in writing.

These GTC, in their current version, also apply to all future business relationships without requiring further express inclusion.

voccess supports the client in the search, identification, contact, pre-selection, and presentation of suitable candidates for vacant positions. The specific scope of services is determined by the respective offer or order confirmation.

Additional services that exceed the agreed scope are to be separately agreed upon and compensated. The decision of selection and the conclusion of the service/employment contract with a candidate lies exclusively with the client.

Offers from voccess are binding for four weeks from submission, unless otherwise stated. The contract is concluded upon written commissioning by the client or through the commencement of activities by voccess.

The client provides voccess with all necessary information for the search timely, completely, and accurately (in particular, the requirement profile, general conditions, and contact persons). Changes are to be communicated without delay.

The client promptly informs voccess if they conclude a contract with a presented person or commence contract negotiations.

For the targeted search and recruitment of specialists and executives, the placement fee is, unless otherwise agreed in the offer, 25% of the agreed annual gross base salary of the placed individual, including contractually guaranteed special payments. No minimum fee is charged. Variable compensation components are only included if expressly agreed in advance. For other services (particularly Executive Search, High-Volume Recruiting, and consultancy), the fee amount and structure depend on the respective offer.

30% of the anticipated total fee is due at commissioning (initial payment) and is fully credited toward the total fee. The remaining amount (final payment) is due upon signing the employment contract with the placed individual and is calculated based on the actually agreed salary. If no placement occurs, no final payment arises; the initial payment is non-refundable after the commencement of the agreed search services.

Additional chargeable services and expenses are only provided or charged after prior written approval by the client. All amounts are stated net, plus statutory VAT.

Invoices are due for payment within 14 days of receipt without any deductions. In case of default, statutory default interest and reasonable reminder and collection costs will be charged.

The search mandate is granted exclusively, initially for eight weeks from commissioning. Any continuation is mutually agreed upon by the contracting parties.

The entitlement to the placement fee arises upon the conclusion of a service or employment contract between the client and a person introduced by voccess. If the client concludes such a contract with this person within twelve months of the introduction—even after the end of the search mandate, for a different position than advertised, or via third parties—the placement fee is also due (candidate protection period). A person is considered introduced if voccess has forwarded their profile to the client.

If the employment relationship with a placed individual ends within the first three months from the start date or the individual does not take up the position, voccess will conduct a one-time replacement search at no additional placement fee, provided the client is not at fault. No claim exists if the position is canceled or if tasks, work location, or compensation are substantially changed. No refund of the fee is involved.

voccess owes diligent efforts to fill the position, but not a specific result. Subject to separate agreements, no guarantee is given that a position will be filled or that a placed person will remain with the company for a specific period.

Both contracting parties treat all information disclosed during the collaboration as confidential and use it exclusively for the agreed purpose. This obligation continues even after the termination of the contract.

The processing of personal data is conducted in accordance with GDPR. Further details are regulated by the Privacy Policy.

voccess is liable only for intent and gross negligence. Liability for slight negligence is excluded, except in the case of personal injury. voccess accepts no liability for the conduct and work performance of placed persons or for decisions made by the client.

Information about candidates is based on their own information and the information accessible to voccess. It is the client's responsibility to independently verify all information as part of the selection process.

Contracts can be terminated by either party observing a 14-day notice period to the end of the month, unless otherwise agreed. The right to immediate termination for good cause remains unaffected. Services already rendered are to be compensated.

Amendments and addendums require written form. Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected; the invalid provision shall be replaced by a valid regulation that comes closest to the economic purpose.

Austrian law applies, excluding the conflict of law rules and the UN Sales Convention. The competent court in Linz is agreed as the place of jurisdiction.