Division Lead Customer Growth
Confidential client
Division Lead Customer Growth
You will take on the leadership of a significant client and partner area with comprehensive responsibility for strategic and operational development. In this role, you will manage teams and shape structures for sustainable growth and collaboration.
Your responsibilities
- Overall responsibility for the strategic development of the CRM area and partner management.
- Steer the commercial development of the area.
- Further develop existing partner relationships.
- Identify new growth areas within the partner network.
- Build robust relationships with decision-makers at the management and C-level.
- Design and implement forward-looking CRM and customer engagement strategies.
- Develop scalable structures, processes, and governance models for growth.
- Promote data-driven work practices and modern technologies.
- Drive the targeted use of AI to support business development.
- Act as a sparring partner for internal and external stakeholders, integrating strategic with operational implementation.
- Lead and develop leaders and employees within the area.
- Support the development of a customer-oriented and partnership-driven work environment.
Your profile
- Several years of leadership experience of at least 6 to 10 years in CRM, Loyalty, or Customer Engagement.
- Extensive expertise in data-driven marketing and strategic partnerships.
- Experience in business development and partner management.
- Proven experience in building, scaling, or transforming customer-oriented business models.
- Experience in leading larger teams, including managing other leaders.
- Proficiency in commercial strategies and complex growth projects.
- Strong understanding of data-based management of customer and partner relationships.
- High analytical skills and strategic thinking.
- Excellent skills in stakeholder management at the senior and C-level.
- Ability to structure complex issues and set priorities.
- Entrepreneurial mindset with strong decision-making and creative drive.
- Business-fluent German and English skills (C1 to C2).
Benefits
- Responsible leadership position with strategic creative freedom.
- Long-term perspective in a stable and successful business environment.
- Company car for private use
- Attractive compensation package with additional benefits.
- Modern tools for efficient work.
- Professional environment focused on leadership.
- Diverse opportunities for professional development
- Options for personal development.
- Work in an established area with approximately 25 employees.
- Direct report to the executive management.
About the company
The recruiting company operates in the Other Services sector and is seeking to strengthen its team in Vienna.
The client is treated confidentially in this process. You will learn the name during the application process.
Your contact person
Thomas Wagner
Executive Search Partner
If your profile matches, your contact person will personally reach out to you.
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