Head of Operations Service

Confidential client

ViennaFull-timefrom € 65,000 gross/year

You will take on the technical and operational management of the customer service department and be responsible for service processes, revenue, and the performance of the area. In this role, you will lead multiple managers and shape operational goals and profit center reporting.

Your responsibilities

Assume overall responsibility for the technical customer service
Lead 11 team leaders and approximately 140 customer service technicians
Translate corporate strategy into operational goals
Control the revenue and performance of the area
Responsible for reporting profit centers
Ensure efficient service processes
Drive the continuous development of quality standards
Support sales in proposal preparation
Participate in negotiations with major clients
Coordinate collaboration with internal departments and the Director of Customer Service

Your profile

Completed technical or commercial education (HTL, FH, university or equivalent)
Several years of leadership experience in a technical or service environment
Supportive, appreciative, and motivational leadership style
Solid technical understanding
Ability to establish complex service and solution offerings in the market
Strong understanding of people
High self-motivation and development orientation
Confident demeanor
Passion for building long-term relationships with customers and employees, as well as negotiation skills
Driver's license class B and willingness to travel within Austria

Benefits

Diverse leadership role
Autonomous position with room for your own ideas
Innovative training program
Structured onboarding program
Flat hierarchies
Short decision-making paths
Collegial work atmosphere
Diverse personal development opportunities
Diverse professional development opportunities within the group
Neutral company car also available for private use

About the company

The recruiting company is seeking to strengthen its team at the Vienna location.

The client is treated confidentially in this process. You will learn the name during the application process.

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Your contact person

Thomas Wagner

Executive Search Partner

If your profile matches, your contact person will personally reach out to you.

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