Head of Global After-Sales

• Transformation of customer service from reactive to proactive/preventive
• Expansion of the after-sales product portfolio
• Further development of the used machinery business in coordination with the headquarters
• Design of standardized maintenance kits to support service contracts
• Structuring and standardizing global processes and interfaces
• Definition and tracking of relevant KPIs for department management
• Assumption of global budget responsibility for after-sales
• Disciplinary and professional leadership of after-sales employees
• Personnel planning and recruitment for the after-sales area
• Qualification and further development of after-sales staff
• Deployment planning considering employee protection in foreign assignments
• Coordination of collaboration with international service companies
• Management of complex service cases
• Regular on-site visits to international service companies
• Resource and capacity planning of global projects in coordination with operations

• Completed technical education (e.g., HTL in Electrical Engineering, Mechatronics, Automation Technology) or equivalent
• Alternatively, completed studies (e.g., Industrial Engineering, Mechanical Engineering, Robotics)
• At least 5–10 years of experience in a comparable after-sales leadership role
• Experience with production facilities with a strong ROI focus and complex commissioning
• Experience in machine or plant engineering
• Practical experience in metalworking (stamping, bending, laser cutting) is an advantage
• Proven multi-year leadership responsibility in comparable structures
• Completed leadership training is an advantage
• Knowledge of employee protection
• Solid knowledge of modern IT systems, particularly Office 365
• Strong affinity for IoT and AI applications
• Active listening and empathetic, cooperative interaction with stakeholders
• Ability to clearly and precisely formulate instructions
• Business-oriented, solution-driven approach based on logical-analytical analysis
• Excellent stress management and high resilience

• Permanent position
• Key position with comprehensive leadership responsibility
• Part of the Austrian management team
• Functional reporting line directly to the global headquarters
• Personnel responsibility for approximately 120 employees on site
• International role with coordination of global service companies
• Opportunity to transform the service organization into a digital profit center
• Global budget responsibility for the after-sales area
• Collaboration with R&D and Operations on an international level
• Responsibility for modernizing technical documentation and expanding digital learning offerings
• Responsibility for optimizing spare parts supply and inventory levels
• Attractive compensation package; details to be agreed individually
• Application possible via career portal or by email (reference number 111 454)

The company offering the position operates in the field of recruitment services and is seeking reinforcement at its location in Linz, Upper Austria.

The client is treated confidentially in this process. You will learn the name during the application process.