Head of Direct-to-Consumer and E‑Commerce

Confidential client

ViennaFull-timefrom € 4,135 gross/month

Lead and further develop the Direct-to-Consumer business with responsibility for commercial performance, profitability, and sustainable growth. This role combines commercial acumen, digital expertise, and operational leadership to optimize the customer experience and scale capabilities for future growth.

Your responsibilities

Oversee and further develop the Direct-to-Consumer business with a focus on commercial performance and profitability
Boost growth while ensuring customer experience, profitability, and cost discipline
Derive clear priorities and actions from business performance and data insights
Optimize the digital shopping experience including onsite performance, customer journeys, conversion, and checkout
Establish and maintain a regular business management rhythm with performance reviews
Lead, prioritize, and develop the DTC team in a hands-on manner
Coordinate collaboration with Digital Marketing, Digital Operations, Product, and Supply Chain teams
Leverage customer data and insights to enhance personalization, retention, and repeat purchases
Build scalable processes, playbooks, and capabilities for sustainable growth
Support local market teams through consulting, DTC expertise, and sharing best practices

Your profile

University degree in Business, Economics, or a related field
At least 10 years of experience in E-Commerce, Direct-to-Consumer, or digital commerce
Proven experience in managing digital business performance
Experience with profit and loss (P&L) responsibility is considered an advantage
In-depth knowledge of conversion optimization, customer experience, merchandising, and retention
Understanding of e-commerce economics, including revenue, costs, profitability, and customer value
Experience in leading teams in fast-growing environments
Ability to translate data and insights into business decisions
Experience in aligning commercial, marketing, operations, and product stakeholders
Very good English skills (C1 level)

Benefits

Influential leadership role with high responsibility
Work at the intersection of digital commerce and customer experience
Contribute to commercial performance and international growth
Concrete development opportunities
Open and appreciative company culture
Healthy work-life balance
Option to work from home
Full-time permanent position.
40-hour work week from Monday to Friday
Work in an international environment with opportunities

About the company

The recruiting company is seeking to strengthen its team at the Vienna location.

The client is treated confidentially in this process. You will learn the name during the application process.

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Your contact person

Andrea Huber

Head of Recruiting

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