Head of Customer Success Management

• Take overall responsibility for the Customer Success area.
• Lead the Customer Success team.
• Promote stability within the team.
• Encourage collaboration within the team.
• Drive the professional and personal development of the team.
• Build and maintain sustainable customer relationships.
• Continuously develop existing processes.
• Ensure a smooth operational flow.
• Delegate tasks within the team effectively.
• Create and implement contingency plans for staff absences.
• Guide and support change processes.
• Guarantee high quality standards even during peak times.
• Travel to the other location once a week.

• Several years of experience in a leadership role.
• Work experience in Customer Success Management or a comparable position.
• Experience in Change Management.
• Experience handling challenging peak times.
• German language skills at a native level.
• Excellent English skills
• Experience working with CRM systems.
• Willingness to travel weekly between Vienna and Linz.
• Strong initiative
• Sense of responsibility
• Ability to effectively develop processes.

• Permanent position
• Position at the Vienna or Linz locations.
• Position available immediately.
• Full-time employment.
• Option for remote work once a week.
• Coverage of travel expenses for location visits.
• Coverage of travel expenses using a Klimaticket.
• Meal allowance
• Personal top-level service during the application process.
• Comprehensive support throughout the application process.

The advertising company operates in the field of Other industries and is looking to strengthen its team at the Vienna location.

The client is treated confidentially in this process. You will learn the name during the application process.