Front Office Manager

• Record reservations and maintain guest data in Protel PMS
• Independently and efficiently handle guest correspondence
• Ensure optimal occupancy of the hotel in collaboration with the Reservations Manager
• Conduct sales-oriented offer management for all hotel services
• Manage and maintain sales channels, online distribution systems, and booking tools
• Maintain contacts with travel agencies, organizers, and distribution partners
• Actively upsell F&B and wellness offers
• Responsible for debtor management including invoicing and dunning
• Check creditor invoices and match them with delivery notes
• Take on purchasing and management of office and consumable supplies
• Perform accounting and administrative tasks
• Professional and operational leadership of a five-person reception team with meetings and communication via Hotelkit
• Ensure smooth operations in early and late shifts and clearly allocate tasks in night shifts
• Ensure close collaboration with operational departments for guest satisfaction

• Solid IT skills in Microsoft Office
• Experience with a PMS system like Opera required
• Protel PMS knowledge is an advantage
• Customer-oriented working style
• Sales experience
• Proficient German skills in spoken and written form
• Proficient English skills in spoken and written form
• French skills are advantageous
• Well-groomed host personality
• At least 2-3 years of experience at the reception of an upscale hotel

• Flexible working hours with fingerprint time tracking
• Holidays and rest days according to L-GAV guidelines
• Centrally located, affordable, and furnished staff accommodation
• Wi-Fi and cable TV in accommodation
• Predominantly views of the Matterhorn from accommodations
• Affordable meal package included on days off
• Work in a multilingual, dynamic team
• Regular training and development
• Cross-departmental tasks for staff development
• Opportunities for advancement and career development
• Collegial work atmosphere in a familial environment
• Use of the swimming pool between 08:00 and 15:00
• Fitness room at special prices
• Discounted overnight stays for family and colleagues
• Discount on annual passes for regional mountain railways with ID

The company posting the job ad operates in the Hotel, Gastronomy & Catering sector and is seeking to strengthen its team in Zermatt, Switzerland.

The client is treated confidentially in this process. You will learn the name during the application process.