Front Office Manager

• Ensure optimal operations at the Front Office, including F&B Coordinator, porters, and night porters.
• Represent the Hotel Manager in their absence.
• First point of contact for guest complaints and problem solving.
• Assume the Manager on Duty role with responsibility for guest safety.
• Leadership responsibility for staff with coordination and role model functions.
• Ensure smooth processes during check-in and check-out.
• Serve as a hub for internal hotel information.
• Care for guests at a high service level.
• Coordinate and communicate with all hotel departments, especially reservations.
• Plan, coordinate, and supervise staff using Mirus 3.0.
• Create and monitor compliance with Standard Operating Procedures (SOPs).
• Organize the onboarding of new Front Office staff.
• Maintain and manage the PMS software Protel and other tools.
• Contribute your own ideas for improving and developing the Front Office.
• Implement hotel policies and adhere to grooming standards.

• Completed training in hospitality
• Professional experience in a comparable position.
• Personable personality
• Commitment and reliability.
• Practical and hands-on approach to work.
• High social competence.
• Strong communication skills
• Self-reliant working style
• High quality awareness
• Service-oriented approach
• Well-groomed appearance
• Very good German language skills
• Excellent English skills

• Central location with easy accessibility (5-minute walk from the train station).
• Position with development potential.
• Professional and dynamic team.
• Audi fleet discount.
• Discounts at Europapark and other benefits.
• Modern work environment in a 4-star hotel.
• Work in an innovative gastronomy concept.
• Work in an architecturally appealing hotel.
• Diversity through multiple culinary establishments.
• Opportunity to take on responsibility in a leadership position.

The recruiting company operates in the field of hotel, gastronomy & catering and is seeking reinforcement at their location in Lucerne, Switzerland.

The client is treated confidentially in this process. You will learn the name during the application process.