Client Service Director

• Take on overall responsibility for the strategic, economic, and partnership development of the client portfolio.
• Act as the central point of contact and advocate between the client and internal teams.
• Direct strategic client development alongside project management, team leads, and specialist departments.
• Ensure the alignment of client strategy, sales, and delivery to achieve sustainable business success.
• Bear revenue and profit responsibility for the assigned client portfolio.
• Build, maintain, and expand long-term relationships with decision-makers and C-level stakeholders.
• Identify and capitalize on potential for innovation, upselling, and cross-selling.
• Develop, create, and present strategies and solutions for existing and new clients.
• Manage pitches, tenders, proposals, and contract negotiations, and contribute to new client acquisition.
• Early detection of risks in client relationships and proactive management of escalations.

• Several years of experience in client service, account management, business development, or sales of complex services.
• Experience in an agency, consulting, or digital environment (ideally).
• Entrepreneurial thinking
• Strong sales and closing abilities.
• Confident demeanor at decision-maker and management levels.
• Excellent communication, presentation, and negotiation skills.
• Understanding of digital business models, marketing, customer experience, and technology.
• Structured, independent, and goal-oriented working style.
• High team orientation and enjoyment of interdisciplinary collaboration.
• German proficiency C1 and English proficiency B2.

• Key role with direct impact on growth.
• Significant creative freedom and entrepreneurial responsibility.
• Independent action in the strategic further development of clients.
• Collaboration with experienced experts from strategy, marketing, design, and development.
• Short decision-making paths and direct exchange with management and CCO.
• 36-hour work week.
• Flexible working hours with no core times.
• Hybrid working in the office and home office.
• Breakfast service, lunch offerings, and bar enjoyment.
• Loyalty program and additional benefits.

The recruiting company is seeking reinforcement for its Salzburg location.

The client is treated confidentially in this process. You will learn the name during the application process.