Operations Manager Customer Service and After-Sales

• Leadership and professional development of customer service staff.
• Ensuring the financial results in the after-sales area.
• Responsibility for the spare parts warehouse.
• Monitoring compliance with regulatory requirements.
• Managing operations to ensure high quality standards.
• Controlling operations to ensure customer satisfaction and service objectives.
• Coordination with the local management.
• Coordination with key contacts at headquarters.
• Managing relevant metrics (capacity planning, productivity analysis, customer satisfaction scores).
• Optimizing processes to increase customer satisfaction and efficiency.

• Completed relevant master craftsman exam.
• Several years of experience in a management position in automotive customer service or workshop management.
• Comprehensive knowledge of the automotive industry.
• Affinity for vehicles and new technologies.
• Strong leadership skills and experience in staff development.
• Communication skills
• Sense of responsibility
• Conflict management.
• Strong analytical skills and a results-oriented approach.
• Proficient with modern IT systems and business tools.

• Modern workplace with the opportunity to bring your passion.
• Secure job in a future-oriented company.
• International and national career opportunities.
• Dynamic and collegial team.
• Discounts on car purchases.
• Discounts on financing and service.
• Comprehensive training and development.
• Corporate benefits
• Retirement provision
• Company events and car-sharing offers.

The advertising company is seeking to strengthen its team at the Asten location.

The client is treated confidentially in this process. You will learn the name during the application process.