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Hotel, Gastronomy & Catering

Assistant Front Office Manager

Confidential client

Adelboden, SchweizFull-time

Assistant Front Office Manager

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The position includes supporting the Front Office management and ensuring smooth operation at the reception. Leading and motivating the team, as well as guest care, are the main priorities.

Your responsibilities

  • Assisting in the leadership, motivation, and development of the Front Office team with approximately 15 members
  • Ensuring smooth operation at the reception during the shift
  • Handling reservation inquiries and bookings through common channels
  • Ensuring a professional and warm guest experience
  • Performing check-in and check-out and room allocations
  • Preparing daily closings in Opera PMS
  • Controlling invoices
  • Offering concierge services such as restaurant reservations and excursion advice
  • Supporting the onboarding of new team members
  • Conducting shift briefings and feedback sessions
  • Promoting interdepartmental communication and collaboration
  • Participating in complaint management and responding to guest reviews
  • Assisting in pricing decisions within the appropriate framework
  • Contributing to reservation and revenue management
  • Assisting with duty and vacation planning

Your profile

  • Several years of experience in a comparable position in the Front Office
  • Excellent German language skills, both spoken and written
  • Excellent English language skills, both spoken and written
  • Initial leadership experience
  • Strong team skills
  • Enjoy working with people
  • Organizational talent
  • Resilience
  • Solution-oriented work approach
  • Proficient use of Opera PMS or willingness to quickly learn
  • Knowledge of French or other languages is an advantage
  • Experience in revenue management or reservation processes
  • Familiarity with Mirus Software
  • Familiarity with TAC Software
  • Driver's license category B

Benefits

  • Work at an attractive location in the Swiss Alps
  • Balanced meals for employees
  • Discounts in all hotel outlets and partner hotels
  • Support with finding accommodation locally
  • Free access to the hotel's fitness area
  • Exclusive spa events for employees
  • Pro rata 13th monthly salary
  • Free summer entrance to the panoramic swimming pool
  • Discounted winter price for ski and hiking passes for local residents
  • Varied sports and leisure activities such as skiing, mountain biking, road cycling, swimming, climbing, and hiking
  • Employee discounts at other design hotels

About the company

The company posting the job ad operates in the field of hotel, gastronomy & catering and is seeking to strengthen its team in Adelboden, Switzerland.

The client is treated confidentially in this process. You will learn the name during the application process.

Your contact person

Elisabeth Leitner

Elisabeth Leitner

Senior Recruitment Consultant

If your profile matches, your contact person will personally reach out to you.

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  • Response within 2 working days

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